Customer Satisfaction

I went to the local Hobby Lobby today to buy the ribbon I didn't buy last weekend. I found exactly what I needed in a store that was clean, well lit, and filled with friendly, courteous, helpful salespeople.

When I was checking out, the sales clerk said to me, "You look familiar. Did you used to shop at Xxxxxx's? I recognize your bag."

"Yes, and I had a horrible experience there on Saturday."

The clerk nodded. "I hear a lot of stories from customers since I have been here. I worked there for 7 years. I knew I had to leave when I kept getting chewed out for spending so much time with customers. The manager/owner was never polite to me until the day he came into this store and found me working here."

It's amazing in this economy that customers aren't always treated well. When this guy's business fails, he'll undoubtedly blame "the poor economy" or "the big box craft store that came to town and drove away my business" without realizing his attitude was really the underlying cause.